We love all our plants and want you to love them too. We make every effort to bring you a plant that as closely as possible matches the plant as it appears on our website, in the size you have chosen. As with all living things, there is some natural variation in both size and shape.

If you’re unhappy with your plant for any reason, contact us within 30 days using the email, whatsapp or on a phone call. 

If you don’t like your plant and would like to return it, we can collect it and refund the cost of the plant, provided you’ve been following our care instructions. 

If you think your plant arrived damaged or unhealthy, please include a photograph of it when you contact us. We may ask some questions to understand how you’ve been looking after it, so our plant doctors can diagnose the issue. In every case we will do our best to help you get your plant back to full health. If we can’t fix the problem, we will provide a replacement or refund. 

For all non-plant items, you have up to 30 days to request a refund, provided it’s unused and in a re-saleable condition. To request a return, and for all other enquiries, use email, whatsapp or a phone call.